Senior IT Support Engineer/Specialist

Notes for Muhajirs: This is a senior IT support role based in the Dubai office. Note the posting says on-site technology support is provided primarily in Baku, alongside the Dubai office, so the travel and base pattern needs checking with the employer. The posting states no salary, visa, housing or relocation details.

About the role: The Senior IT Support Engineer assists the IT department with all aspects of technology relating to office, regional and client priorities, including business reporting, operational planning, user support, computer setup, maintenance and service, telecommunications, and network and infrastructure maintenance, both in the office and at client sites. Duties include on-site technology support, tailored solutions at client offices and special events, preparing and deploying laptops on Windows and MacOS, coordinating repair and maintenance of equipment with vendors, overseeing video conference systems, and compiling reports such as the IT dashboard and inventory tracking.

Requirements: Broad experience in PC, laptop and Mac hardware and software, telecommunications, mobile devices, networking and server administration, with the ability to diagnose problems and provide solutions or escalate. The posting asks for Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience, WebEx and Zoom setup and troubleshooting, LAN and IP networking knowledge using the OSI model or similar, SCCM or imaging software experience, WiFi troubleshooting, exposure to cloud technology, VoIP experience, and experience working with an international team. It also asks for excellent oral and written English, clear communication, excellent customer service, time management and collaboration, a self-starting and resourceful approach, professionalism and respect for client information as confidential, and meticulous attention to detail.

Location: Dubai, United Arab Emirates

Source: Bayt, 10 Nov 2026