Assistant Manager - IT Helpdesk

Notes for Muhajirs: This is an Assistant Manager - IT Helpdesk role in Abu Dhabi, UAE with The General Civil Aviation Authority. The posting is in English and does not state any nationality restriction.

About the role: As Assistant Manager - IT Helpdesk, you will lead the IT helpdesk team in providing technical support to GCAA staff, ensuring timely resolution of IT issues and excellent service delivery. You will manage helpdesk operations, monitor performance, and implement improvements to enhance user satisfaction.

• Lead and manage the IT helpdesk team.
• Oversee the resolution of IT incidents and service requests.
• Monitor helpdesk performance and SLAs.
• Develop and implement helpdesk procedures and best practices.
• Provide technical support for hardware, software, and network issues.

Requirements: Bachelor's degree in Information Technology, Computer Science, or related field. Minimum 5 years of experience in IT support / helpdesk, with at least 2 years in a supervisory role. Strong knowledge of IT systems, networks, and hardware. Experience with ITSM tools and ticketing systems. Excellent communication and leadership skills. Ability to work under pressure and manage multiple priorities. ITIL certification preferred.

What they offer: The posting does not state a salary figure or benefits.

Location: Abu Dhabi, UAE

Source: Bayt, 11 Nov 2026