Customer Service Specialist - MEA

Notes for Muhajirs: This is a Customer Service Specialist - MEA role in Dubai, UAE with Essity Aktiebolag. The posting is in English and does not state any nationality restriction. Applications close 10 December 2026.

About the role: Customer Service Specialist - MEA At Essity, we're redefining hygiene and health for over a billion people every day. Our people are the heart of that mission - and our Customer Service team plays a vital role in ensuring a seamless experience for our customers across the Middle East and Africa. We're looking for a Customer Service Specialist to join our team in Dubai.

• Customer Order Management: Process customer orders accurately and efficiently, ensuring timely delivery and alignment with customer expectations.
• Monitor order status, handle backorders, and proactively communicate updates to customers.
• Customer Support: Serve as the primary point of contact for customers in the MEA region, resolving inquiries and complaints promptly and
• Build and maintain strong relationships with customers, distributors, and internal stakeholders.
• Internal Coordination: Collaborate closely with Sales, Supply Chain, Logistics, and Finance teams to ensure smooth order-to-cash processes.

Requirements: Education: Bachelor's degree in Business Administration or a related field. Experience: 3-5 years of experience in customer service, order management, or a similar role, preferably within FMCG or healthcare.

What they offer: We offer a collaborative and inclusive work environment, opportunities for professional development, and a competitive benefits package.

Location: Dubai, UAE

Source: Bayt, 11 Nov 2026