Prospect Experience Assistant - Dubai Campus

Notes for Muhajirs: This is a full-time, Grade 3 role on the Dubai campus of Heriot-Watt University, reporting to the Regional CRM and Performance Reporting Manager. The vacancy may close early. About the role: The Prospect Experience Assistant acts as an ambassador for the University and provides an exceptional applicant experience. Duties include uploading high school data to the CRM, handling the general inquiries mailbox, monitoring live chat, diverting incoming calls, logging activities and supporting lead capture. The role works by phone, email and face to face on campus, and occasionally off campus, responding in a timely manner and supporting line managers with Prospect Experience projects and reports. Appointment is conditional on Labour and Immigration formalities. Requirements: Literacy and numeracy, experience in a similar environment with a focus on customer service, IT skills in Excel, Word and Outlook, strong interpersonal skills, face to face customer service, a proactive approach, attention to detail, handling confidential information, flexibility, speed and accuracy, initiative and creativity, and excellent customer service. A degree, administrative experience in higher or secondary education, knowledge of UAE or international education markets, and experience with databases, CRM and enquiry management systems are desirable. Location: Dubai, United Arab Emirates. Source: Bayt, posted 13 November 2026.