Program Manager

Notes for Muhajirs: This is a senior programme management post with Genesys, leading its largest and most complex customer engagements. The posting states the role is open to candidates based in either Dubai or Riyadh. It suits a very experienced enterprise programme manager with a background in customer experience technology.

About the role: Lead Genesys' largest and most complex customer programmes from initiation through deployment, adoption, value realisation and transition to ongoing customer success. Set the programme vision, governance model, delivery strategy, integrated roadmap and measurable success criteria, and coordinate multiple projects, workstreams, countries, partners and stakeholder groups as one programme. Act as the senior point of escalation for delivery issues, and own the consolidated financial performance of assigned programmes, including revenue forecasting, margin and resource planning.

Requirements:

• Typically 15 or more years of relevant experience with a bachelor's degree, 12 or more years with a master's degree, or 8 or more years with a PhD; equivalent combinations will also be considered
• Recognised expertise in enterprise programme management, professional services delivery or customer transformation
• Demonstrated success leading large, complex, strategically important programmes across multiple projects, functions, partners and geographies
• Deep understanding of enterprise cloud transformation and customer experience technology; experience with Genesys Cloud or large-scale contact centre transformation is strongly preferred
• Project or programme management certification such as PgMP, PMP, PRINCE2 or an equivalent is preferred

What they offer: A flexible-first culture with a hybrid model of 3 days in the office and 2 days from home, up to 8 weeks of work from anywhere per year, paid volunteer time, August Free Fridays and well-being resources.

Location: Dubai, United Arab Emirates.

Source: Bayt, 10 Nov 2026