Onboarding Specialist, Hub Delivery

Notes for Muhajirs: This is a process-driven role supporting local businesses who have applied to become Amazon Hub Delivery Partners. It suits someone with customer-facing experience in warehousing, logistics or manufacturing, and involves working alongside Business Development Managers and Account Development Executives.

About the role: The Onboarding Specialist supports current applicants in completing the web application, verifying their insurance and validating their space. Duties include driving continuous improvement throughout team processes, identifying gaps and supporting resolutions, implementing team standards, writing standard operating procedures and improving current documents, and building relationships with applicants, small business owners and future Amazon delivery partners. The role communicates with applicants and future partners one to one by phone and email, sets proper expectations so applicants are set up for success, tracks and monitors applicants in the vetting and onboarding pipeline, tracks account activity and updates the pipeline in Salesforce, and troubleshoots application errors and submits tech tickets to Hub Tech partners.

Requirements: Customer-facing experience in a warehousing, logistics or manufacturing environment. Experience with Microsoft Office products and applications, including Excel. The posting lists two different year figures for the customer-facing experience, so no year figure is stated here.

Location: Dubai South, Dubai, United Arab Emirates

Source: Bayt, 10 Nov 2026