Manager - Customer Due Diligence

Notes for Muhajirs: This is a financial crime management post with HSBC in Dubai, leading customer due diligence across Wealth and Personal Banking in the UAE. It suits an experienced financial crime or due diligence manager. The posting states that a 3 year graduation degree is essential for obtaining a UAE visa and work permit, and that certificates from outside the UAE need up-to-date attestations and equivalency, so applicants should plan for that.

About the role: Manage delivery of customer due diligence and customer tax reporting activities across UAE Wealth and Personal Banking, in line with agreed priorities. Implement robust due diligence controls, monitor financial crime risks, and escalate significant or emerging operational risks. Oversee quality control, quality assurance, audit and second-line reviews, and make sure identified issues and remediation actions are completed on time. Produce regular and ad-hoc reports, maintain accurate risk metrics, and update senior management, risk committees and programme stakeholders.

Requirements:

• Strong understanding of financial crime, customer due diligence, AML and KYC activities, sanctions, counter-terrorist financing and proliferation-financing risks
• Knowledge of retail banking and financial services products, and of the UAE regulatory environment and applicable group requirements
• Experience creating or leading teams, managing reorganisations and implementing change in a financial services or comparable environment
• Proven ability to manage multiple projects, prioritise competing demands, plan effectively and deliver outcomes to deadlines
• Strong influencing and communication skills, with the ability to communicate and negotiate at all organisational levels

Location: Dubai, United Arab Emirates.

Source: Bayt, 10 Nov 2026