Community Management Executive

Notes for Muhajirs: This is a social media community management post with Miral Destinations, reporting to the Concierge assistant manager. It suits someone with hands-on experience running brand social channels and live chat, who can write well in English or Khaleej Arabic. No salary or benefits are stated in the posting.

About the role: Manage guest interactions across the social media and digital service channels of Miral Destinations brands. Respond to comments, messages, reviews and live chats in the right tone for each brand, and manage live chat, WhatsApp and online review responses in line with team guidelines. Address guest enquiries, concerns and feedback, work with internal departments to resolve issues, and handle cases end to end in Sprinklr with accurate case notes and categories. Monitor channels for brand mentions, sentiment and recurring issues, and escalate sensitive or high-risk cases to the team leader.

Requirements:

• High school diploma or equivalent
• 2 or more years of social media community management or customer support via social media
• Hands-on experience with Sprinklr
• Excellent written English and/or Khaleej Arabic
• Strong attention to detail and written communication skills, and ability to manage multiple conversations in a fast-paced environment
• In-depth knowledge of social media platforms and current trends, a bachelor's degree especially in marketing, PR or communications, and experience in hospitality, leisure or entertainment are desirable

Location: United Arab Emirates.

Source: Bayt, 10 Nov 2026