Assistant Branch Manager

Notes for Muhajirs: This is a branch management role with Emirates Islamic Bank, an Islamic bank in the UAE. The role is customer-service focused and involves leading teams. About the role: The Assistant Branch Manager ensures customer service teams achieve high customer satisfaction through adequate product and service offering knowledge, and provides quality customer service when interacting with customers. The role handles escalated customer queries and works with relevant departments to give feedback on product and service offerings based on analysis of customer feedback. It is also involved in process improvement design and working alongside automated and digital service channels. Requirements: The role calls for a results-oriented, self-motivated person determined to improve customer service standards, with strong business acumen to identify new service opportunities. The candidate should be organised, able to work independently in a fast-paced environment, and able to lead teams with a pleasant disposition towards internal and external stakeholders. Location: United Arab Emirates. Source: Bayt, posted 13 November 2026.